Reservation Terms & Conditions

Room-Only Bookings

DEPOSIT REQUIREMENTS

For all room-only and room-with-breakfast rates, a 50% deposit payment is required at the time of booking. This deposit is non-refundable but can be used towards a future reservation, subject to availability, within one year from the original booking date. The remaining balance will be charged on check in.

CANCELLATION POLICY

  • If you need to cancel your reservation, the 50% deposit can be applied toward a future stay, provided the new booking is made within one year of the original reservation date.

  • If the reservation is canceled within 7 days prior to check-in, the deposit will be forfeited, and no credit will be issued.

  • If the reservation is canceled within 48 hours of check-in, the full amount of the booking will be charged, and no credit will be issued.


PACKAGE/all inclusive Bookings

Deposit Requirements

For package rates, a 50% deposit is required at the time of booking. The remaining 50% of the package cost is due one week prior to check-in. The 50% deposit is non-refundable but can be applied toward a future stay within one year from the original booking date.

Cancellation Policy

  • If the reservation is canceled less than one month in advance, the deposit will be forfeited, and no credit will be given.

  • If the reservation is canceled less than one week in advance, the full amount will be forfeited, and no credit will be issued.



retreat and group trip Reservation and Cancellation Policy

Please review the following terms and conditions carefully. By booking your stay, you agree to the rights and obligations outlined below. These policies are designed to ensure clarity and mutual understanding between Hide and Seek Resort (the company) and you (the customer).

Key Definitions

  • Company: Hide and Seek Resort.

  • Customer: Guest/Client/Participant.

1. Reservations and Payment Policies

Contract Completion

A booking is confirmed once:

  1. A reservation request has been submitted through our online form.

  2. You receive a reservation confirmation and guest registration form from us.

  3. The guest registration form is completed and returned to us, which signifies acceptance of these terms and conditions.

Payment Schedule

  • Reflected on retreat page

Deposit and Refund Policy

  • All deposits are non-refundable under any circumstances, including, but not limited to, illness, family emergencies, political crises, natural disasters, epidemics, or pandemics.

  • Deposits can be applied toward another retreat within 12 months of the original booking date (with at least 60 days’ notice). Deposits are non-transferable to another person and will expire after 12 months if not used.

Reservation Terms

  • Availability: Reservations are subject to availability at the time of booking.

  • Cancellation of Unconfirmed Bookings: Unconfirmed or unpaid reservation requests will be canceled after 7 days, allowing the company to resell the space.

  • Future Pricing: For bookings made for the following year, retreat prices and services are as stated on the invoice and may differ from the website due to annual adjustments.

  • Special Requests: Additional services such as photography or customized packages must be stated on the registration form.

Eligibility for Participation

  • Age Requirement: Guests must be 18 years or older to book independently. Guests under 18 can attend if accompanied by a parent or guardian.

  • Health and Fitness: By booking, you confirm that you are physically fit to participate in retreat activities. Basic swimming skills and physical fitness are mandatory for surfing and other activities. If in doubt, consult your doctor before booking.

2. Travel and Insurance Requirements

Travel Insurance

  • Guests are highly recommended to hold international travel insurance that covers trip cancellations, medical emergencies, and COVID-19-related issues.

  • We strongly recommend purchasing a policy with a “Cancel For Any Reason” clause for maximum flexibility. This type of policy must typically be purchased within 2–3 weeks of making your initial deposit.

Travel Documents

  • Each guest is responsible for obtaining valid travel documents, including passports with at least 6 months’ validity. Check entry requirements for your destination.

3. Pricing and Services

  • Retreat prices are listed on our website and are valid at the time of booking. Prices are subject to change based on external factors, such as currency fluctuations, governmental regulations, or third-party fees.

  • Essential changes to the retreat package (due to force majeure or unforeseen circumstances) will be communicated promptly.

4. Disclaimer

Risk and Responsibility

Participation in activities, including surfing, hiking, or boating, involves inherent risks. By booking, you agree to assume full responsibility for any injuries, accidents, or health issues that may arise. The company is not liable for:

  • Delays or cancellations caused by third-party providers (e.g., airlines, transportation services).

  • Theft, loss, or damage of personal items.

  • Unforeseen circumstances such as poor surf conditions, adverse weather, or equipment damage.

Damage to Property

Guests are responsible for any damage caused to resort property or equipment. Repair or replacement fees will be charged accordingly.

5. Media and Data Usage

Photography and Filming

By attending, you consent to being photographed or filmed during your stay. These materials may be used for promotional purposes without prior consent. If you wish to opt out, notify us via email.

Data Protection

Your personal data will be treated confidentially and used only to fulfill your booking or deliver requested services. We will not share your information with third parties unless required to complete your booking.

6. Activity Risks

Ocean and adventure activities involve varying degrees of risk. Guests must:

  • Carefully assess their health and fitness levels before participation.

  • Ensure their travel insurance policy covers adventure activities such as surfing, hiking, or volcano boarding.

Medical costs incurred during retreat activities are the guest’s responsibility.

7. Exclusion of Participation

Hide and Seek Resort reserves the right to exclude participants from activities or terminate their stay if they:

  • Fail to disclose relevant health issues.

  • Disrupt operations or endanger others.

  • Act irresponsibly or fail to follow staff instructions.

In such cases, refunds will not be provided.

8. Ineffectiveness of Individual Provisions

If any provision of these terms is deemed invalid, the remaining provisions will remain in effect.

By completing your booking, you acknowledge that you have read, understood, and agreed to all terms and conditions. Your participation signifies acceptance of all risks and responsibilities.